by Diane | Jun 16, 2019 | Uncategorized
I am passionate about soccer but I’m more passionate about customer service and Sporting KC is the perfect combination of both! I hold them as the gold standard for delivering the best customer service. Why? My customer service rep consistently makes me feel as...
by Diane | Jul 3, 2017 | Uncategorized
July 1 is the start of a new fiscal year for many companies….not mine but I choose to look at the mid-year mark as an opportunity to review my 2017 goals and see where I need to revise or focus. My true goal this year is to congratulate myself when I’ve...
by Diane | Mar 27, 2017 | Sales Training, Uncategorized
Just had a call from a prospect asking me if I could help develop a script for his sales team. We spent time discussing exactly what it was he was looking to accomplish. He wants to arm his team with a complete description of all their products’ features. YIKES!...
